FAQ - Sugar Leaf Organic

ORDER

Cannabis is placed in a sealed bag and then vacuum sealed again before being placed in a box..

 

Yes we ship to worldwide

 
  1. Browse through our store and add items you would like to our cart.
  2. Checkout securely and safely using Interac e-transfer
  3. Your order will be fulfilled and shipped once PAYMENT is RECEIVED. You will have a tracking number within 1-2 business days of sending payment.
  4. If you do not send payment within 48 hours your order will regretfully be canceled
  1. If you like to add or edit your order, we ask of you to make a brand new order with the correct adjustments and email us regarding your old order so we can cancel it.

    If you want to cancel your order that is not processed yet, you ca go into the system and cancel .

    Please email us at [email protected] with your order number being the subject line.

all of our images are taken by our own photographers and of our very own products. You may notice the product images changing over time to reflect new and different products

SHIPPING

If you do not get your package within 3 business days of the expected arrival date, let us know and we will file a trace with us.

We ship every package using Express Post by Post

  1. By default, a signature will be required for ALL ORDERS. If you do not want this option, please leave us a note when ordering or email us at [email protected]

    If you decide to leave this option out, the Guarantee Replacement Policy is Void.

  1. If you are tracking your package on our website and it has not updated in sometime, it is most likely due to your package missing a scan, which is fairly common. Usually if you check back within 24 hours this will be update.

     

Track your package at https://sugarleaforganic.com/track

PAYMENTS

Once an order is made it will be placed on hold until we receive payment, we will keep your order on hold for up to 48 hours. If payment is not made within 48 hours, your order will be cancelled and you will have to place a new order.

e-Transfers can take up to 2 hours to process within our system and notify us about your pending transfer. If within a few hours we haven’t accepted your payment don’t be alarmed. We are probably working on other orders. Orders will be processed in the order of when payment was received.

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